To be eligible for consideration under the Foxura Guarantee™:

A Guarantee Request must be submitted within a reasonable timeframe

The homeowner must be an active Foxura Homeowner Member at the time of the project

The professional must have been selected through Foxura

The homeowner must have attempted to resolve the issue directly with the professional

The Guarantee may assist with:

• Incomplete or abandoned work
• Work that materially fails to meet the agreed-upon scope
• Serious workmanship issues that remain unresolved

All requests are reviewed on a case-by-case basis.

The Foxura Guarantee™ does not cover:

Cosmetic dissatisfaction where work meets agreed standards

Change-of-mind decisions

Disputes over pricing or scope changes that are not documented

Normal wear and tear

Delays caused by weather, materials, or third parties

Projects not hired through Foxura

Foxura is not a contractor, employer, or project manager

Foxura does not guarantee work quality, timelines, or outcomes

Foxura does not replace homeowner–professional contracts

Any assistance provided is discretionary and subject to review

Assistance may be provided up to $10,000 per eligible request

Foxura may determine the form of assistance, including partial support

The Guarantee is not an insurance policy

Homeowners must submit a request using the Foxura Guarantee Request Form or by emailing [email protected].

Foxura may update or modify these terms from time to time. The version in effect at the time of request submission will apply.

The Foxura Guarantee™ exists to support homeowners and encourage accountability—not to replace communication, contracts, or professional responsibility.